How are sellers paid?

Each seller and freelancer adds a Mobile Money or bank payout account. When you pay, Paystack automatically sends the seller's share to that account, usually by the next business day, and Activezoon keeps its service fee.

How do I get a refund?

Open the order and raise a claim (dispute) with what went wrong and any evidence. If the claim is approved, the refund goes back to the MoMo number or card you paid with through Paystack.

What if the seller never ships?

If a paid order isn't shipped or handed over within the shipping window, it's refunded to you automatically.

Buyers, clients and businesses who pay through Activezoon on marketplace items, freelance services and projects, and accepted buyer-request offers. Payments made outside Activezoon (cash, direct MoMo transfers) are not covered.

Does it protect sellers too?

Yes. Sellers only ship after a real, confirmed payment, are paid directly by Paystack, and every claim is reviewed fairly with evidence from both sides.

What happens during a dispute?

Both sides can add evidence and messages. Activezoon's team reviews the case and decides a fair outcome: a full refund, a partial refund, or closing the claim in the seller's favour.

Can freelancers and businesses use it?

Yes. Freelance projects and services, and business purchases through the marketplace or buyer request center, are all paid the same secure way.

A small service fee applies to orders and is shown at checkout before you pay. There's no extra charge for Buyer Protection.

Home / Buyer Protection

Activezoon Buyer Protection

Pay safely. Get paid surely. Every time.

Pay with MoMo or card through Paystack. Sellers and freelancers are paid straight to their payout accounts, and if an order doesn't arrive or isn't as described, you raise a claim and get refunded.

Shop safely How it works

Payments by Paystack
Auto-refund if not shipped
Fair dispute review

How a payment works

1. Buyer paysMoMo or card
2. Seller is paidTo their MoMo or bank
3. Order deliveredBuyer checks it
4. You're protectedClaim + refund if needed

Step by step

How Buyer Protection works on Activezoon

Choose what you're doing to see each step.

STEP 1
Buyer & seller
Agree on the deal
Chat, agree the price and delivery. Make an offer if you like.
STEP 2
Buyer
Pay securely
Pay with MoMo or card through Paystack, inside Activezoon.
STEP 3
Seller
Seller is paid
Paystack sends the seller's share to their payout account.
STEP 4
Seller
Ship or hand over
The seller delivers and marks the order as shipped.
STEP 5
Buyer
Confirm or claim
Confirm you received it, or raise a claim if it's missing or not as described.

Simple, transparent fee

3% service fee on orders 5%.

Promo rate until December 31, 2026

Full Buyer Protection policy

Orders never stuck in limbo

If the buyer doesn't confirm or raise a claim within 7 days of delivery, the order is completed automatically.

Paid your way

Sellers and freelancers are paid by Paystack to MTN, Telecel or AirtelTigo Mobile Money, or to any Ghanaian bank account they add.

Protection for everyone

Who Buyer Protection covers

Buyers

Refund if it doesn't arrive or isn't as described
Pay through a licensed provider (Paystack)
Raise a claim from the order page

Sellers

Only ship after a confirmed payment
Paid straight to your MoMo or bank
Buyers trust you, so you sell more

Freelancers

Clients pay before work starts
Paid straight to your payout account
Clear record if there's a disagreement

Businesses

Safe purchases from new suppliers
Records for every transaction
Works with buyer requests and quotes

If something goes wrong

Fair, structured disputes

Raise a claim from the order page. Our team reviews both sides and refunds the buyer when the claim is valid.

1. Open a disputeTell us what's wrong from the order page.
2. Share evidenceBoth sides add photos, chats and documents.
3. Our team reviewsA real person looks at the order and the evidence.
4. Fair outcomeFull refund, partial refund, or claim closed, under platform policy.

Secure payments

Processed by Paystack, a licensed payment provider.

Verified users

ID-verified sellers, freelancers and businesses.

Private and secure

Payments processed by Paystack; we never see your card.

Full records

Every order has a clear, timestamped history.

FAQ

Buyer Protection questions, answered

It's how we keep payments on Activezoon safe. You pay by Mobile Money or card through Paystack, a licensed payment provider. If your order doesn't arrive, or isn't what was agreed, you raise a claim and our team reviews it and refunds you where appropriate.

Ready to trade with confidence?

Look for the Buyer Protection badge on listings, services and quotes.

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