Activezoon Escrow protects both buyers and sellers on transactions where it's used. When a buyer pays through escrow, the payment is held securely by Activezoon - not released to the seller - until the buyer confirms they've received the item as described.
If something goes wrong, either the buyer or seller can raise a dispute before funds are released. Activezoon will review the dispute and decide how funds are released based on the evidence provided.
A platform fee applies to every escrow transaction, split between the buyer and seller. The exact percentage may change from time to time - the current rate is always shown before you confirm a payment.
Activezoon's Agent program lets verified individuals sell on behalf of shops that may not have an online presence themselves - including shops with no internet access or smartphone at all.
An Agent posts listings on behalf of a shop they represent, helps buyers complete a purchase, and earns a commission automatically when a sale completes through escrow. Agents do not own the products they list - they represent the shop.
Commission is set by Activezoon, by product category - it is never negotiated between the Agent and the shop. The commission rate is added automatically to the shop's price when a listing is created, so the final price you see already includes it.
Every sale made through an Agent uses Activezoon Escrow - there is no option to pay an Agent directly outside the platform. This protects buyers, and ensures the shop and Agent are both paid correctly when the sale completes.
Some shops represented by an Agent may not have their own Activezoon account yet. In this case, the Agent's account temporarily acts as the seller of record, and is responsible for passing the shop's portion of the proceeds to them directly. A shop can claim their own account at any time using a code provided by their Agent, after which future sales pay the shop directly.
All Agent-mediated sales must go through Activezoon. Buyers and Agents communicate only through Activezoon's chat - direct contact details are not shared - to keep every transaction protected by escrow.